FAQs

Check out these common questions.

• What payment method do you accept?

  All payments are processed through PayPal. You can pay with a PayPal account or use your debit or credit card (PayPal credit is available for U.S. customers only).

  For inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

• When will I receive my order?

  Normally, you will get estimated dispatch and estimated delivery info during checkout. Shipping times depend on the shipping method available in your region.

  Standard Shipping - 3-7 business days for delivery
  Priority Shipping - 1-3 business days for delivery

• What's the process for return and replacement?

  If you are not satisfied with your OnePlus product(s) for any reason, you may request a return within 15 calendar days of delivery.

  To do so, please submit a support ticket requesting the return or replacement, and our support agents will guide you through the Return Merchandise Authorization process.