Terms of Sales - OnePlus (Indonesia)

Terms of Sale

Warranty Policy

Policy	Item	Content	Duration
Warranty & Return Policy	Handset	DOA for Swap	14 days
	Handset	Defective in Warranty	12 months
	Battery	Defective in Warranty	6 months
	Accessories （charger, data cable, OTG cable, earphone, power bank）	DOA for swap	14 days
		Defective in Warranty	12 months
	Accessories ( screen protector, flip cover, proctective case, Bamboo styleSwap Cover, Swag )	DOA for swap	14 days
	For all items	Remorse return	14 days*
Additional Terms	Warranty policy for rooted device/ software upgrade failure device	Failure when root or software upgrade by users.	1.If service centres can fix the device by re-flashing, then it will be considered in-warranty; 2. If not, and the need for hardware replacement is required, users may be charged for the repair cost.

*The item is in new and unopened condition.

OnePlus phones purchased on Lazada.co.id or official retailer in Indonesia come with a limited warranty of 1 year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service at https://www.oneplus.com/id/support .

Shipping will be covered by OnePlus during the first year; shipping in the second year is not covered by this warranty. Any repair and replacement service covered by warranty will be free within the first year.

OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

The limited warranty does not cover:

Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
Scratches, dents and cosmetic damage, unless caused by OnePlus.
Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
Ordinary wear and tear.
Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
Products not purchased from local authorized retail channels (we recommend you to contact the point of sale for support).

Please contact OnePlus Customer Service for enquiries regarding Limited Warranty.

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Changes

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