Privacy & Legal

OnePlus is committed to protecting the privacy of our users. We do not use, store or disclose your information in ways beyond what is outlined in this Privacy Policy. To provide you with our services, we may collect information that can be used to identify you. We will not use that information in ways other than laid out in this document. OnePlus reserves the right to change or modify this document at any time.

The information we collect and how it is used

We collect both personal and non-personal information to better serve you. The information we collect may include your name, email address, postal address and phone number. Your information may be used in the following ways:

• When you visit our website, your IP address geolocation data is used to present you with the most relevant currency and shipping options.
• When you subscribe to the OnePlus newsletter, we collect your email to send you news and promotions.
• When you open a OnePlus Account, we collect your name and email to validate your account and send you notifications.
• When you participate in our promotions or order products from the OnePlus website, we collect your postal address and telephone number for logistics purposes.
• When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.

Managing your personal information

We may occasionally send you news on our products and promotions. If you wish to unsubscribe you may do so in your OnePlus Account. You may also modify your information by updating your profile or by sending us a request at oneplus.net/contact

Disclosure to third parties

We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.

In order to optimize your user experience, OnePlus uses third-party service providers that offer certain analytics and user interaction services in connection with our website. These services include the collection and tracking of certain data and information regarding the characteristics and activities of visitors to this site. We may disclose Visitor data, including Personally Identifiable Information, to certain such providers in order to obtain these services.

Third-party service providers include, but are not limited to, Google Analytics, Kissmetrics, and Optimizely. Kissmetrics' full Privacy Policy can be found here. Visitors may opt out of such analytic and user interaction services via Kissmetrics’ Opt-Out Feature, the Opt Out of Optimizely Tracking page, and the Google Analytics Opt-out Browser Add-on.

Cookies

Cookies are small pieces of data sent from web servers that are stored on your device. We use cookies to remember your preferences and facilitate online shopping. You may disable cookies in your browser if you do not wish to accept them.

Information security

We use industry standard security measures to ensure your personal information is safe. All payments on oneplus.net are handled by PayPal; we do not collect nor store your credit card details on our servers.

Website terms of service

These Terms of Service apply to the website and all subdomains at oneplus.net. All content on this site, including but not limited to text, images, code, design and layout, is owned and controlled by OnePlus. No part of the site and content may be reproduced, republished or distributed without the express permission of OnePlus. Our services are provided on an as-is and as-available basis, without warranty. We reserve the right to modify these terms and terminate our services at any time. By using this website you agree to the terms laid out in this document.

Usage of the site

You grant OnePlus the right to use, reproduce, modify and distribute any non-personal, non-confidential content you post. You may not post unlawful, inflammatory, obscene, or otherwise threatening content to our site. Any such content will be deleted and the associated accounts suspended. You may not access unauthorized parts of the site or use the site in any way that will disrupt our services.

Warranty Policy

*The item is in new and unopened condition.

OnePlus phones purchased on Lazada.co.id or official retailer in Indonesia come with a limited warranty of 1 year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service at https://www.oneplus.com/id/support .

Shipping will be covered by OnePlus during the first year; shipping in the second year is not covered by this warranty. Any repair and replacement service covered by warranty will be free within the first year.

OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

The limited warranty does not cover:

• Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
• Scratches, dents and cosmetic damage, unless caused by OnePlus.
• Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
• Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
• Ordinary wear and tear.
• Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
• Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
• Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
• Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
• Products not purchased from local authorized retail channels.

Please contact OnePlus Customer Service for enquiries regarding Limited Warranty.

Trademarks and copyright

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

Disclaimer

We are not liable for any loss or damages that may arise from using our services.

Changes

We reserve the right to update this document at any time without prior notification.

This document was last updated on 17/12/2015.