FAQs Have a question? Check out these FAQs

• How long will the repair take?

  Once you submit your repair service request we will process your request within 24 hours. 'Once approved, you will receive a shipping label within 2 business days.' Please ship the parcel at your convenience.

  After our Service Center receives your package our engineers will complete a thorough inspection of your device. The inspection and repair process will take up to 2 business days. During the inspection process if your device is identified as out of warranty (details please see Privacy & Legal), our customer care team will contact you with an option to either repair the device for a quoted price or have your device returned to you. Please note, you may be charged for the return shipping.

  Upon repair we will ship back your device in a secure package and provide a tracking number for your convenience. You should receive your device within 2-3 business days.

• What can I return?

  You can return products purchased at www.oneplus.net within 15 days of delivery for a refund or replacement. Please note, you must return data cable and charger together with your device to be eligible for return. Accessory returns must be unopened and in original package. For details of our return policy, please refer to Privacy & Legal.

• Why I can’t submit a service request?

  If you failed to submit a service request it might be because of the following reasons:

  Please note, you may be charged for the return shipping.

  Your request is already under process your request has exceeded the return/replacement period.

  If stated possibilities don't apply please reach out to us through support.