Frequently Asked Questions
Check out these common questions.
What payment method do you accept?
We accept all PayPal AND major credit cards. You can pay with a PayPal account (PayPal credit is available for U.S. customers only) or use your credit card.
For inquires or questions regarding PayPal, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).
When will I receive my order?
Normally, you will get estimated dispatch and estimated delivery info during checkout. Shipping times depend on the shipping method available in your region.
Once your order has been dispatched, the shipping time is:
Standard Shipping - 3-7 business days for delivery
Priority Shipping - 1-3 business days for deliveryWhat's the process for return and replacement?
If you are not satisfied with your OnePlus product(s) for any reason, you may request a return within 15 calendar days of delivery.
To do so, please submit a return/replacement request by signing OnePlus account-My Order.