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    Dépannage

    This page guides you through troubleshooting steps for some of the issues you might face while using your device, just visit the category related to your issue.

    Display & Screen solution

    • Touchscreen not working
    • Display abnormal
    • Blank screen
    • Occasional fingerprint scanning failure
    • Plus

    Buttons faulty

    • Button lose efficacy
    • Button handfeel/tactile bad
    • Button broken/lost/separated
    • Button shaking/noise/stuck
    • Plus

    Sensor solution

    • Adaptive brightness function is failed/delay
    • Gravity sensor related issue
    • Proximity sensor related issue
    • Light sensor related issue
    • Plus

    System problem

    • Can't power on
    • Dead device/Frozen display
    • Reboot issue
    • APP suddenly quit
    • Plus

    Calling & Network issue

    • Speaker issues
    • Receiver issue
    • Mic issue
    • SIM Card issue
    • Plus

    Connectivité

    • WLAN issue
    • Bluetooth issue
    • Tethering issue
    • USB issue
    • Plus

    Son

    • Music issue
    • Video issue
    • Recording issue
    • Plus

    Appareil photo

    • The camera refuses to open
    • Camera cannot focus
    • Camera's LED Flash cannot open
    • Plus

    Charging

    • Fast charge issue
    • Normal charge issue
    • Plus

    Autres

    • Fingerprint issue
    • Face Unlock issue
    • Cast issue
    • Data Backup and Restore
    • Plus
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