After carefully reviewing our program and attentively considering the feedback from our valued members, we have identified opportunities to enhance the overall experience.
The membership tiers are determined based on a member's accumulation of RedExp points (currently called Experience Points). These represent loyalty points that you can earn as a part of the Red Cable Club membership. Members have the opportunity to earn RedExp points by performing actions like linking your device and purchasing products on oneplus.com or OnePlus Store App.
NEW Rules of RedExp Points
However, it's important to note that if your tier has changed in the new membership system, you may lose some tier benefits.
Your current Experience points will not be impacted while being converted to RedExp points to ensure a seamless transition. Additionally, as a token of appreciation to our loyal customers, we will be crediting RedExp points to members for the existing linked devices (linked before October 13, 2023) as per the new tier system logic.
For linked devices before October 13, 2023 at 6 AM (EST), we will make up RedExp Points based on the specific rules as below:
Device Model | RedExp Points for linking device after October 13th, 2023 | Supplement for the linked device before October 13th, 2023 |
---|---|---|
OnePlus Nord Series | 2,000 RedExp Points/per device | 1,500 RedExp Points/per device |
OnePlus Flagship Number Series | 4,000 RedExp Points/per device | 3,500 RedExp Points/per device |
OnePlus Pad | 2,500 RedExp Points/per device | 2,000 RedExp Points/per device |
* link up to 12 devices
NEW Membership Tier Benefits
Explorer Exp:0-1,999 | Insider Exp:2,000-4,999 | Elite Exp:5,000-9,999 | Supreme Exp:10,000+ | |
---|---|---|---|---|
OnePlus Phone Coupon | $10 OFF | $20 OFF | $30 OFF | $40 OFF |
OnePlus Audio and Pad Coupon | 10% OFF | 15% OFF | 20% OFF | 20% OFF |
OnePlus Accessories Coupon | 10% OFF | 15% OFF | 20% OFF | 20% OFF |
Free Shipping Coupon | 1 | 2 | 3 | 3 |
RCC Members' Day | ||||
OnePlus Care (requires device linking) | Link device gets free 3-month Extended Warranty or Exclusive voucher | |||
Redcoins (requires device linking) | Link device gets extra 500 redcoins |
We are upgrading the Membership Tier system to provide enhanced services, more benefits, and to create a better experience for our valued members.
Your current Experience points will not be impacted while being converted to RedExp points to ensure a seamless transition. The expiry will also be extended from the current 1 year to 2 years (as per the new system) from the date of credit.
For existing users, the new tier will be automatically assigned basis the RedExp points on 13th October. Tiers can be later upgraded basis the member's action of purchase or device linking as determined by the new system logic.
RedExp points decide your membership tier whereas RedCoins are meant for engagement and voucher/merch redemption on the RCC platform. Also, RedExp points have a 2 year expiry and RedCoins have a 1 year expiry.
For any inquiries or assistance, feel free to contact our customer service team at +1 (833) 777-3633 (9 am - 9 pm EST, Mon to Fri; 10 am - 8 pm EST, Sat to Sun). We are here to support you.