OnePlus USA Corp., a Nevada corporation with offices at 5000 Riverside Drive, Suite 300, Irving, Texas 75039 (“OnePlus,” “we,” or “us”), is committed to the protection and respect of your privacy. We may collect, use, disclose, transfer, process, share, or store your data and personal information (collectively referred to herein as “Your Information”) when you access, browse, avail, order, subscribe or use any of our products or services on or through our website and app (hereinafter referred to as the “Platform”). By doing so, you explicitly agree to be bound by this Privacy Policy. Please read carefully and familiarize yourself with our privacy practices before using our Platform, applying for any of our products or services, or providing Your Information on or through the Platform or engaging in any of the permitted activities on the Platform.
By using the Platform, you may access, browse, or apply for services or products (the “Services”) available on the Platform, and which may be updated on the Platform from time to time. In this Privacy Policy, we outline the purposes, methods and scope of our collection and use of Your Information, your rights pertaining to Your Information, and the security measures we take to protect Your Information.
A. Definitions
“Personal Information” refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such natural person.
B. Information We Collect
The information we collect depends on the Services you use, the context in which you interact with us, the choices you make, and the products and services you view and use. We may collect Your Information, which includes:
- Account information (including phone number, email address, password, profile picture, and username).
- User awards, coupons, and other items that are associated with your account.
- Contact information (including your name, residential/shipping address, phone number or other contact details).
- Order information (including proof of purchase, order number, shipping address, order amount, phone number, tracking number, and purchase history).
- Payment information (including your name, bank details, credit, debit, or other payment card information).
- User device information (including IMEI number, Android ID, model number，serial number, IP address, MAC address etc.) and how it interacts with the Platform
- User group identity information (e.g., college students). In limited circumstances, we may ask you to verify your group identity information. This process is intended to verify if you are qualified to special offers.
- Chat history, complaints, and other communications between you and OnePlus.
- Information or content that you post, publish, display, or share on the Platform.
- Advertising IDs (including Google Ad ID).
You are not required to provide Your Information that we have requested. However, if you decide not to share Your Information with us, in many instances, we may be unable to provide you with relevant products and/ or respond to your inquiries or address any issues which you encounter.
Under California law, we are required to provide the following information regarding information that we collect from California residents. We may have collected the following personal information in the past 12 months:
- Identifiers, which may include name, postal address, online identifier, Internet Protocol address, email address or account name.
- Personal information described in Cal. Civ. Code§1798.80(e), which may include name, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
- Commercial information, which may include records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or other similar network activity, which may include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
- Geolocation data, which may include physical location or movements.
- Inferences drawn from other personal information, which may include a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
In limited circumstances, we may have collected the following categories of sensitive personal information under California law in the last 12 months:
- Account log-in and password.
- Payment card number in combination with any required security or access code or credentials allowing access to an account.
C. How We Use Your Information
We will use Your Information for the following purposes:
- To create, maintain, manage, and notify you about your OnePlus account, programs, or subscriptions that you participate in.
- To fulfill your orders, respond to requests for information or Services, provide customer support, and otherwise communicate with you.
- To track and confirm online orders and to process refunds, returns, and exchanges.
- To facilitate and manage your involvement in promotional activities such as prize draws, contests, and reward programs.
- To market and advertise our Services, support our marketing activities and initiatives, and provide recommendations to our customers.
- To deliver advertisements, which may include targeted ads.
- To deliver and improve our Services, including user registration for a Service, user identification, and authentication to enable activation, interaction with our Services and personalization of the user experience
- To implement and enhance our Services security and safety features，safeguard against and identify fraudulent and illegal activities, legal claims, and other liabilities.
- To comply with and enforce applicable legal requirements, contractual obligations, relevant industry standards, and OnePlus’s policies.
- To notify you about changes to any Services we offer or provide or to any of our policies.
Additionally, we may use Your Information we collect in other ways, for which we will provide specific notice at the time of collection or with your consent.
D. How We Retain Your Information
We retain your information for the minimum duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Upon expiration of the retention period, we will either delete or anonymize your information.
E. To Whom We Disclose Your Information
We may share, transfer, or disclose Your Information to the following:
- Affiliated Companies: We may share Your Information with our Affiliated Companies, which may include any entity that, directly or indirectly, controls, is controlled by, or is under common control with us.
- Our Partners and Vendors: We may need to share, transfer and/ or disclose Your Information to our technical, business, marketing and delivery partners and vendors. This information may be stored, processed and/ or used for the purpose of ongoing services provision, account creation, login requirements, notifications of new offers or updates, including software updates and patches, payment processing, OTP services, courier services for delivery of your purchase.
- Persons Who Acquire Our Assets or Business: If we sell or transfer, wholly or in part, any of our businesses or assets, Your Information may be a part of that sale or transfer, but it will remain subject to the promises made in this Privacy Policy (unless you consent otherwise thereafter).
- Legal and Regulatory Authorities: We may be required to disclose Your Information due to legal or regulatory requirements. In such cases, we reserve the right to disclose Your Information to comply with our legal obligations, including but not limited to complying with court orders, warrants, or discovery requests. We may also disclose Your Information to (a) law enforcement officers or others; (b) comply with a judicial proceeding, court order, or legal process served on us or the Platform; (c) enforce or apply this Privacy Policy, the Terms and Conditions or our other policies or agreements; (e) an insolvency proceeding involving all or part of the business or asset related to the information; (f) respond to claims that any information violates the rights of Third Parties; (g) protect our rights, property, or personal safety, or the general public. Please note that we may not inform you prior to or after disclosures made according to this section.
Notwithstanding the above, we shall not be responsible for the actions or omissions of any third parties with whom Your Information is shared by you nor shall we be responsible and/ or liable for any additional information you may choose to provide directly or indirectly to any of the third parties while applying for or activating their services and products whether directly or indirectly or whether through the Platform or otherwise.
F. How We Protect Your Information
We have implemented reasonable technical security and organizational measures to protect Your Information that is collected and stored by us. Although we take reasonable steps to protect Your Information, no website, Internet network or transmission, computer system or wireless connection is completely secure.
We will strictly control access to Your Information, granting access only to our employees who need to know to process such information, and authorized personnel from companies responsible for handling services on our behalf.
The security of Your Information is of great importance to us. Therefore, we will safeguard Your Information by implementing protective measures, such as encrypting information storage and transmission, to prevent Your Information from unauthorized access, usage, or disclosure.
In the event of a security incident involving Your Information, we will, to the extent required by relevant laws and regulations, promptly inform you of the incident and the preventive measures to be undertaken to mitigate any potential damage.
G. Your Rights to Your Information
We strive to provide you with choices regarding the information we obtain about you. We have created mechanisms to provide you with the following control over your information:
- Subject to applicable law and to the extent applicable to each Service, you may (1) request access to, or correction or deletion of, the information we maintain about you; (2) request, if applicable, that we limit our use and disclosure of your “sensitive personal information” (as such term is used in our U.S. State Privacy Notice); or (3) opt out of the “sale” or “sharing” (as such term is used in our U.S. State Privacy Notice) of your personal information.
- How to submit a request. To submit an access, correction, or deletion request, please email us at privacy.na@oneplus.com or call us at (833) 777-3633. To exercise the Right to Opt-Out of personal information sharing or selling, including for targeted advertising purposes, you may submit a request by clicking on the following link Do Not Sell or Share My Personal Information. For more information about your state privacy rights and choices, please refer to our U.S. State Privacy Notice.
- Right to deactivate your OnePlus account. You can deactivate your account via https://www.oneplus.com/global/customer/info#/, by choosing “Deactivate my account”. Your account will have a 15-day deactivation period, followed immediately by account deletion. You may choose to reactivate your account at any time within 15 days. Afterwards, your account will be permanently deleted.
H. How We Process Personal Information of Children
Our Platform and Services are not intended for persons under the age of 18. We do not knowingly solicit or collect information from anyone under the age of 13. If it comes to our attention that we have collected personal information from anyone under the age of 13, we will promptly delete that information. If you believe anyone under the age of 13 has provided us with personal information without parental consent, please contact us as specified below in the “Contact Information” section of this Privacy Policy.
I. Third Parties and Their Products and Services
The Platform may contain links, products and/ or services from third party websites. You have the option to decide whether to visit them. However, if you choose to do so, your use of these websites will be subject to their terms and conditions and privacy policies which you can view at their websites or by contacting them.
We do not control the privacy and data protection policies of our partners. Therefore, before you submit Your Information to our partners, please read and understand their privacy policies and terms and conditions, as you will be governed by them, and your remedies shall lie against such partners and/ or third parties whose websites you visit and/ or whose services and products you apply and/ or activate.
J. How Your Information is Stored
Depending on the location of your account registration and network request, we will store your information in the appropriate country and region. For instance, if your account is registered in the United States and the network request is also made within the United States, your information will be stored on AWS US.
K. Communications from the Platform
Special Offers and Updates: We may send you information about products, services, special deals, as well as newsletters and other types of promotional offers and messages. In consideration of your privacy, we offer you with the option to opt out of receiving these communications. You can easily unsubscribe using the mechanism provided in each message.
Service Announcements: On certain occasions or in accordance with any laws or regulations, we may be required to send out service-related announcements and communications. These communications are not be considered promotional in nature.
Customer Service: We may engage in regular communicate with you to provide the services you request, as well as discuss matters related to your user account. Our response may be conveyed through email or phone, prioritizing your needs and convenience.
L. Contact Information
If you would like to ask questions or comment about this Privacy Policy and our privacy practices, please email us at privacy.na@oneplus.com
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
M. How This Privacy Policy Is Updated
We may periodically update this Privacy Policy, and we encourage you to regularly review it to stay informed about any changes. Your ongoing access or use of the Platform, as well as the continued use of the services (whether actively or passively), shall constitute your acceptance of this Privacy Policy and any future updates or amendments to it.
