OnePlus Care

Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of TWO (2) years from the next day of the activation date and defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period. The deductible fee for incident is subject to the device variant.

Comprehensive protection to your device

OnePlus 10T $129

OnePlus 10 Pro $169

Nord N20 5G $69

Extended Warranty Plan

Covers the defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period.

Extend the manufacturer’s warranty for one year

OnePlus 10T $29

OnePlus 10 Pro $39

Nord N20 5G $12

Pantalla Plan de protección

Covers your device against damages to the screen by an accidental drop, crash or breakage for a period of ONE (1) year from the next day of the activation date. The deductible fee for incident is subject to the device variant.

Protect the screen from the risk of breakage

OnePlus 10T $55

OnePlus 10 Pro $69

Nord N200 5G $33

Nord N20 5G $33

Plan de protección frente a daños accidentales

Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of ONE (1) year from the next day of the activation date. The deductible fee for incident is subject to the device variant.

Protect your device from the risk of all accidental damages

OnePlus 10T $69

OnePlus 10 Pro $89

Nord N200 5G $39

Nord N20 5G $39

  • Purchase Process
  • Claim Process
  • Buy it Now
  • Verify IMEI
  • Choose your Plan
  • Read and agree to the Terms & Conditions
  • Submit and pay
  • Plan activated

Customer Notice

  • The OnePlus Protection Plan is only allowed to purchase for the devices purchased within 6 days.

  • The OnePlus Protection Plan is only available for OnePlus 8/Nord series purchased from oneplus.com.

  • Login to the claims portal
  • Fill out the claim form
  • Get your shipping label
  • Ship your device to our service center
  • Make the policy excess payment
  • Get your repaired device back

Customer Notice

  • To claim the OnePlus Protection Plan service, please raise a request via below listed claims portal.T

  • Your device will be diagnosed and repaired in our service center under the coverage of your Protection Plan, any other defects out of your Protection Plan coverage may subject to a paid repair service.

Información adicional

  • How to claim in case of a damage?

    1、 Raise a request in the OnePlus Care App or Servify web portal https://oneplus.servify.tech/
    2、 Answer a few questions on the incident
    3、 On approval, schedule a pick-up of damaged device
    4、 Device will be repaired at an authorized service center and sent back to you

  • How replacement benefit are claimed?

    Replacement benefit claim process：Call the Call Center(+1 833 777 3633)——Send the mobile phone and external charger to the specified address——Waiting to be tested by an engineer——Received a new device from the Oneline store after passing the test

  • How replacement benefit are inquired?

    Please call the Call Centre(+1 833 777 3633) to enquire about your benefits.

  • How much do I need to pay?

    If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), you only pay:
    1、 Replacement Benefits No additional cost for claim
    2、 Deductibles for the rest of the protection plan are subject to Servify's rules, except for the replacement benefit.
    3、 Any other charges not covered under the plan, the charges would be notified to you before repair.

  • How long will it take?

    The complete process takes about 7-15 business days (subject to parts availability) from the time you submit all the documents.

  • Additional Plan Benefits

    1、 The only Protection Plan authorized by OnePlus.
    2、 Free logistics for mail-in and delivery during your claim.
    3、 Completely paperless claim process.
    4、 Completely transparent and hassle-free process with real time updates on service request through app and web.

  • How long can I return a product protection plan？How?

    Within 30 days.Contact Call centre.