Trade-In with OnePlus | Instant credit and extra cash back

The OnePlus Trade-in Program offers instant credit or cashback for your trade-in device. Choose a new OnePlus phone that suits you and receive an estimated trade-in value for your current device.
If you agree with the value and successfully place the trade-in order, we'll provide you with a trade-in shipping label (at no cost to you) for sending your device to us. After our trade-in partner receive your trade-in device, we will inspect and verify its condition within 3 business days.

1. Get device trade-in value

Select a new OnePlus phone that's right for you, add your trade-in device, to get your estimated Trade-in value. If the new OnePlus phone is eligible for instant credit, a discount will be applied to your order immediately, in which case, payment with a credit card is required. If you’re ineligible for instant credit, we’ll credit your payment method once our Trade-in service partner has received and evaluated your device, in which case, no specific payment method is required. 

2. Ship your old device

Send your Trade-in device within 21 days using the provided prepaid shipping label. Upon ordering, you'll receive an order confirmation email with a "Download Shipping Label" link. Download and print the label, attach it to your old device, and send it back within 21 days to avoid discount cancellation.

When you buy a new OnePlus device and trade in an eligible old device, you can receive an instant credit, which can be applied immediately towards the purchase of a new OnePlus device.

*Note: Instant credit amount is different based on different new device. For example, when you buy a OnePlus device, the instant credit maximum amount is $1000. And Instat credit is only available in US region. 

If the new device you are purchasing or the region you are in is not eligible for instant trade-in credit, or if the total value of your old device and bonus amount exceeds the maximum instant trade-in credit amount, the difference will be issued as cashback.

Unfortunately, our partner only supports Canada and the US for now. Please visit your region's store to learn more about their Trade-in program.

When you visit the OnePlus Trade-In Program page, you'll answer a few simple questions about your device and describe its overall condition. Based on the information you provide, the quote for your phone is displayed instantly.

Keep in mind that we need to receive your trade-in item on time and the condition needs to match your initial description.

If the condition of the device doesn't match your initial description of it, we will send you a revised value via email. You can either accept or reject the revised value. If you accept, we'll continue with the trade-in. If you reject, we'll cancel the trade-in and return your old device to you. No matter what, we'll send you email updates about the progress of your trade-in, so you'll know what's happening at every step.

The quoted value is valid for 21 days.

Risk guidance: Preparing your device for Shipping.
Please remove additional accessories and personal items from your device.
Please package your device with sufficient protection to ensure that the device is not damaged in transit. Damage through improper packaging will not be covered by your Standard Manufacturer's Warranty.

BEFORE SHIPPING: Please take 4 clear pictures of your device.
- Picture of the front of the device
- Picture of the back of the device
- Picture of IMEI page on the screen of the device (if applicable)
- Side by side picture of the shipping label and the device

We recommend:
Using 3 to 5 inches of bubble wrap to protect your product.
Using 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.
Removing or covering all old labels if you are reusing packaging. Leaving room on the largest flat surface of your package for a shipping label to be applied.
Do not use Carrier Mail Packs.
Do not use Envelopes.
Do not use Styrofoam popcorn or peanuts.

4. Drop your device off at the nearest staffed UPS location.

Generally, it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your trade-in cashback or voucher.

You can review the status of your trade-ins on the Order Tracking Page. 

In accordance with the criteria stated on the site, the condition of the device does not match the provided description. For this reason, the value of the device is reassessed. If you are not satisfied with the reassessed value, you may choose 'Do not accept' in the email and we will return the product to you free of charge.

If you wish to cancel your purchase order and get your trade-in device back, simply submit a cancellation request. If the trade-in process is already completed before your cancellation request, you'll receive an equivalent amount in OnePlus Tokens/vouchers within 3 business days.

We have professional software to perform all data removal. It is recommended that you backup all the data from your device before sending it to us. After data removal, you will not be able to recover any data again. In addition to this, it is required that you remove all passwords, locks (Find My iPhone, Samsung, Google, etc.), SIM cards, and memory cards before sending the device.

· Power on your OnePlus device and open up the dial pad.

· Enter the code *#06# , your IMEI number will appear on your screen.

Please note, you can also check for the IMEI number in print on the package of the phone.

You will first receive an email containing the confirmation of your trade details. Next, a box and prepaid shipping label will be sent to the address you provided during the trade-in process.

Meanwhile, please back up and delete any data stored on the device, remove all SIM cards, and disable any device locks or passwords. OnePlus will not be responsible for any data loss of data that may be caused during the trade-in process.

Simply pack the erased device in the provided shipping materials and affix the prepaid label. Once received, your device will be inspected within 3 business days . If the condition matches your initial description of the device during the trade-in process, we will send you the details of your voucher(s) and/or cashback within 2-3 business days.

If the condition doesn't match, we will send you an email with a new quote for you to confirm. If you decline or fail to respond within 14 days, we will send the product back to the address listed.

For devices that no longer have a market value, we will carry out an environmentally-friendly recycling process. For devices with value, we will carry out regular second-hand sales after data removal and inspection. We are determined not to refurbish the device, and to ensure that each recycled mobile phone is processed through formal sales channels via an environmentally-friendly manner.

The value is given based on the description list on the site. Since the list is different on each trade-in site, the given value will be different.

Chat with us and get support if you need any help with Trade-In.