Shopping Faqs

Vi er glade for at sende din ordre til en ven eller et familiemedlem, der bor i følgende lande:

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

India

Indonesia

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Når en ordre er afgivet, kan du desværre ikke ændre forsendelsesmetoden, så sørg for at dobbelttjekke, før du giver grønt lys!

1. En-dags ankomst betyder: Hvis tidspunktet og leveringsadressen for din ordre er korrekt, og varerne er på lager, vil de blive leveret samme dag og leveret inden for 24 timer den næste dag (ikke-arbejdsdage og helligdage kan føre til forsinkelser).

PS: Denne tjeneste kan bede dig om at underskrive for varerne. Denne tjeneste er i øjeblikket ikke understøttet i Nordirland på grund af logistiske kanalfaktorer.

2. Prioritet:

Prioritet betyder: Hvis tidspunktet og leveringsadressen for din ordre er korrekt, og varerne er på lager, vil de blive leveret inden for 2-3 arbejdsdage efter levering (undtagen helligdage).

3. Standard:

Hvis tidspunktet og leveringsadressen for din ordre er korrekt, og varerne er på lager, vil de blive leveret inden for 3-5 arbejdsdage efter levering (undtagen helligdage).

Du kan spore din ordre ved at besøge nedenstående links afhængigt af kurerfirmaet:

DHL:

USPS:

UPS:

FEDEX:

PLPOST:

DEDHL:

Royal Mail:

GLS:

DPD:

Hvis du tror, at din pakke er gået tabt, skal du kontakte OnePlus Support hurtigst muligt. Vi vil foretage en fuldstændig undersøgelse for at fastlægge de næste skridt. Når vi har modtaget alle de relevante oplysninger, tager det 5 til 7 arbejdsdage at behandle dem. Vi vil gøre vores bedste for at behandle din sag hurtigst muligt.

Vi beklager ulejligheden. Se venligst følgende proces.

1. Kontakt vores kundeservice inden for 48 timer efter, at ordren er underskrevet.

2. Giv kundeservice de nødvendige fotos eller scrrenshots, herunder forsendelsesetiketten, pakkens ydre tilstand, den indre kasses tilstand og SN-koden på bagsiden af kassen.

3. Vi opretter en LMA for ordren, som vil blive undersøgt af vores lager. Hvis det bekræftes, at enheden er beskadiget på grund af vores fejl, sender vi dig en ny enhed igen, efter at det beskadigede produkt er blevet sendt til servicecentret.

Først bør du bekræfte sporingsoplysningerne og den udvendige emballage og kontrollere, om der er brud eller unormale skader. Derefter skal du åbne din pakke foran kureren for at bekræfte mængden og mærket af varerne og pakkelisten. Hvis der er noget unormalt, skal du kontakte OnePlus kundeservice.

Hvis du opdager, at din sporingsstatus for din ordre ikke er blevet opdateret i 5 dage, skal du kontakte OnePlus Support hurtigst muligt. Når vi har modtaget alle de relevante oplysninger, tager det 5 til 7 arbejdsdage at behandle dem. Vi vil gøre vores bedste for at behandle din sag hurtigst muligt.

Hvis du har modtaget forkerte eller ufuldstændige varer, skal du kontakte OnePlus Support inden for 48 timer efter, at ordren er underskrevet. Giv os fotodokumentation for dit krav. Når vi har modtaget dit krav, vil vi behandle det hurtigst muligt.

De fleste af vores kurerfirmaer foretager tre leveringsforsøg, før de markerer en pakke som ikke leveringsdygtig. Når din pakke er markeret som ikke leveringsdygtig, vil den blive sendt tilbage til lageret. Når vi har modtaget din returnerede pakke, vil vi derefter behandle en tilbagebetaling til den oprindelige konto, der blev brugt til at købe varen/varerne. Hvis du har spørgsmål, er du velkommen til at kontakte OnePlus Support.

It takes around 7 business days for payment providers to process refunds. If a product return is involved, this may take slightly longer as we need to verify whether the parcel has been returned. Refunds are made to the original source of payment. If you haven't received your refund after 14 business days, we suggest that you contact your payment provider for details. If they are unable to help, please contact support@oneplus.com - we may be able to provide an ARN (Acquirer Reference Number) or screenshot to help your payment provider track your refund manually. Please note that the exact time of processing a refund depends on your payment provider.

The cashback and the trade-in bonus will be initiated after you have accepted the second quotation offered by our trade-in provider and the valid return & replacement period of your new device has expired.

Please do not worry. We suggest that you can collect the following information: order number and payment screenshot; then contact our customer service to report the issue. We will check with the team and handle your request properly.

(There might be some system issues some time, resulting in wrong amount deducted. It will take about 3 days to have the issue resolved, and we kindly recommend you to wait patiently for the solution provided by our team. Thank you for your understanding.)

Please check your order has been paid successfully. If yes, contact our customer service and provide the “Payment Finished” screenshot or the screenshot of the money deducted message sent by bank, and your order number to us. We will check with the team and handle your request properly.

(There might be some system issues some time, resulting in wrong amount deducted. It will take about 3 days to have the issue resolved, and we kindly recommend you to wait patiently for the solution provided by our team. Thank you for your understanding.)

If you want to check the refund status for your order, please contact our customer service and provide us with your order number.

If the order placed contains the reward points and you want to return it, we will also recall the points from your accounts; if you have run out of them, we will not initiate the full refund to you as the value of the reward points should be deducted.

There can be other conditions for the imcomplete refund received. Please contact our customer service and clarify the situation; we will help to check with the payment team and handle your request properly.

There might be some systems issues and please contact our customer service, providing us with the order number and payment proofs like the money-deducted message sent by bank. We will check with the payment team and handle your request properly. Sorry for the inconvenience.

This could be an order status delay. Please check your account after 24 hours. If the status still is still "pending" after 24 hours, please contact us and we will forward your issue to our Payments team.

We currently accept payments made through credit/debit card (Visa, Mastercard, American Express), PayPal and Discover. Please note that the availability of each payment option may vary based on the store policies.

1. Your order may be cancelled because of the limitation of the payment time;

2. There also can be some backend system issues sometimes. In this case, please contact our customer service and inform us of the situation. We will try our best to restore your orders, or you can also place the order after the system issue is resolved (we promise you that you can place the order at the same price or with the same offer).

To issue a VAT invoice, you have to edit edit  it in the path: Orders>track order/view order>edit invoice.

Note: 

1) "Edit" button will come out after the RR period.

2) You will have 5 times max in editing the invoice for a same order.

3) Tourist customer:  Click Order Status in the email received from OnePluse, to enter the "Find your Order" page>>>input the order no. and the email adress (which place the order)>>>enter the oder page>>>download/edit the invoice.

To modify your invoice, you have to edit it in the path: Orders>track order/view order>edit invoice.

Note: 

1) "Edit" button will come out after the RR period.

2) You will have 5 times max in editing the invoice for a same order.

3) Tourist customer:  Click Order Status in the email received from OnePluse, to enter the "Find your Order" page>>>input the order no. and the email adress (which place the order)>>>enter the oder page>>>download/edit the invoice.